Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services:

1.1 Personal Information You Provide

When you use our services, you may provide:

1.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Technical Data: Screen resolution, language preferences, time zone

1.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmations)
• Analytics providers (usage statistics)
• Social media platforms (if you interact with our social profiles)
• Domain and hosting providers

2. How We Collect Information

2.1 Direct Collection

• Contact Forms: Information submitted through our website forms
• WhatsApp: Messages and files sent via WhatsApp communication
• Email: Information provided in email correspondence
• File Uploads: Documents, images, and materials uploaded for projects

2.2 Automatic Collection

• Cookies: Small data files stored on your device
• Web Beacons: Tracking pixels in emails and web pages
• Log Files: Server logs recording website activity
• Analytics Tools: Google Analytics or similar services

2.3 Third-Party Collection

• Payment gateway providers
• Hosting service providers
• Domain registrars
• Email service providers

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Design and develop your website according to specifications
• Communicate project updates and deliverables
• Provide customer support and technical assistance
• Process payments and send invoices
• Manage hosting and domain services

3.2 Business Operations

• Improve our services and user experience
• Analyze website usage and performance
• Conduct market research and analysis
• Maintain business records and accounting
• Detect and prevent fraud or abuse

3.3 Marketing & Communications

• Send promotional offers and service updates (with consent)
• Share industry news and helpful resources
• Request feedback and reviews
• Display completed projects in our portfolio

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Enforce our Terms & Conditions
• Protect our rights and property
• Resolve disputes

4. Information Sharing & Disclosure

4.1 We DO Share Information With:

4.2 Legal Obligations

We may disclose information when required by law:

• In response to court orders, subpoenas, or legal processes
• To comply with government or regulatory requests
• To protect our legal rights or defend against legal claims
• To prevent fraud, abuse, or illegal activities
• To protect the safety of our users or the public

4.3 Business Transfers

In the event of a merger, acquisition, sale, or transfer of business assets, your information may be transferred to the acquiring entity.

4.4 We DO NOT:

5. Data Storage & Security

5.1 Where We Store Data

• Servers Located in India: Primary data storage on Indian servers
• Cloud Services: Secure cloud storage providers (may include international services)
• Email Servers: Email communication stored on secure email platforms
• Backup Systems: Regular backups for data protection

5.2 Security Measures

We implement industry-standard security practices:

5.3 Data Security Limitations

5.4 Your Security Responsibilities

• Keep your login credentials confidential
• Use strong, unique passwords
• Log out after using shared or public devices
• Report any suspicious activity immediately
• Update passwords regularly

6. Data Retention

6.1 How Long We Keep Your Data

6.2 Deletion of Data

We will delete or anonymize your personal data when:

• Retention period expires
• You request deletion (subject to legal obligations)
• Data is no longer necessary for original purpose
• You withdraw consent (where applicable)

6.3 Legal Retention Requirements

Some data must be retained for legal compliance:

• Tax and accounting records (7 years)
• Contractual documents (6 years from contract end)
• Legal dispute records (until matter is resolved)

7. Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your experience.

7.2 Types of Cookies We Use

7.3 Managing Cookies

You can control cookies through:

• Browser Settings: Most browsers allow you to block or delete cookies
• Opt-Out Tools: Use browser extensions or privacy tools
• Cookie Preferences: Adjust settings in our cookie banner (if available)

7.4 Third-Party Cookies

We may use third-party services that set cookies:

• Google Analytics: Website usage statistics
• Payment Gateways: Transaction processing
• Social Media Plugins: Share buttons and embedded content

8. Your Rights & Choices

8.1 Access to Your Data

You have the right to request:

• Confirmation of what personal data we hold about you
• A copy of your personal data
• Details on how we use and share your data

8.2 Correction & Update

• Request correction of inaccurate data
• Update outdated information
• Complete incomplete data

8.3 Deletion Rights

You may request deletion of your data when:

• Data is no longer necessary for original purpose
• You withdraw consent (where consent was the legal basis)
• You object to processing and there are no overriding legitimate grounds
• Data has been unlawfully processed

8.4 Restrict Processing

You can request restriction of processing when:

• Accuracy of data is contested
• Processing is unlawful but you prefer restriction over deletion
• We no longer need data but you need it for legal claims

8.5 Data Portability

You have the right to receive your data in a structured, machine-readable format and transmit it to another service provider.

8.6 Object to Processing

You can object to processing based on legitimate interests or for direct marketing purposes.

8.7 How to Exercise Your Rights

9. Third-Party Links & Services

9.1 External Links

Our website may contain links to third-party websites or services. We are not responsible for:

• Privacy practices of external sites
• Content or accuracy of third-party websites
• Security of data shared with external services

9.2 Social Media Integration

If you interact with us on social media platforms (Facebook, Instagram, LinkedIn), those platforms have their own privacy policies governing data collection and use.

9.3 Third-Party Tools We Use

• Google Analytics: Website traffic analysis
• WhatsApp Business: Customer communication
• Payment Gateways: Transaction processing
• Email Services: Email delivery and management
• Cloud Storage: Secure file storage

10. Children's Privacy

10.1 Age Restriction

Our Services are not intended for individuals under 18 years of age.

10.2 No Intentional Collection

We do not knowingly collect personal information from children under 18.

10.3 Parental Notice

10.4 Parental/Guardian Consent

If you are under 18, you may only use our Services with explicit parental or guardian consent and supervision.

11. International Users

11.1 Data Location

Our primary operations and data storage are in India. If you access our Services from outside India, your information will be transferred to and processed in India.

11.2 Cross-Border Transfers

• Some third-party service providers may be located outside India
• We ensure appropriate safeguards are in place for international transfers
• Data protection standards may differ from your home country

11.3 Indian Law Applies

11.4 EU/UK Users

If you are located in the European Union or United Kingdom:

• We make reasonable efforts to comply with GDPR principles
• You have additional rights under GDPR
• You may have the right to lodge complaints with your local data protection authority
• However, Indian law and jurisdiction ultimately apply

12. Changes to Privacy Policy

12.1 Right to Modify

We reserve the right to update this Privacy Policy at any time to reflect:

• Changes in our practices or services
• Legal or regulatory requirements
• Industry best practices
• User feedback and concerns

12.2 Notification of Changes

We will notify you of material changes through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Updated" date at the top of this page

12.3 Review Responsibility

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12.4 Continued Use

13. Contact Us

13.1 Privacy Questions & Requests

For any privacy-related questions, concerns, or requests, please contact:

13.2 Data Protection Officer

For serious privacy concerns or data breach reports, you may request to speak with our designated privacy representative.

13.3 Complaint Process

If you believe we have violated your privacy rights:

1. Contact us directly first - we'll work to resolve the issue
2. If unresolved, you may escalate to relevant authorities
3. All disputes are subject to jurisdiction in Hooghly, West Bengal, India